6 Major Feature Groups · 26 Automations

AI Customer Relationship Management
Customer Management

Intelligent Customer Lifecycle Management — From Automatic Customer Stage Tagging, Dormant Customer Reactivation, Unified Multi-Channel Inbox, AI Chatbot, to Churn Prediction.

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+45%Customer Reply Rate
0%Missed call rate
-70%Follow-up timing
+35%Repeat Purchase Rate
24/7AI Customer Service
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Actual Operation Process How It Works

No system operation required—just send a WhatsApp message

AI CRM Actual Results

Real Customer Transformation Results — Proving with Data How AI Enhances Customer Relationships

80%
Automated Resolution of Frequently Asked Questions
3x
Dormant customer reactivation rate
50%
Faster Response Time
30 Days
Churn early warning
18 AI Automation Features

Comprehensive Customer Relationship Management

One-Stop AI Solution from Customer Lifecycle, Intelligent Customer Service to Data Insights

Auto-Tagging

Automatically segment customers by lifecycle stage for targeted marketing

Dormant Reactivation

30/60/90 Day Automated Personalized Recall

Value Grading

VIP / High Potential / Standard Three-Tier Classification

Repurchase Prediction

Predict Repurchase Based on Purchase Cycle and Consumption Rate

Auto Profiles

Auto-generate customer profiles (name, preferences, pet information)

Churn Prediction

Churn risk prediction with 30-day advance alert

Multi-Channel Integration

WhatsApp + Email + IG Direct Messages + FB Messenger Unified Interface

Auto-Classification

AI Auto-Classification: Inquiries / Complaints / Orders / Casual Chat

Conversation Archive

Automatic Archival of Conversation Records to Customer Profiles

Negative Alert

Real-time negative sentiment alerts for social comments and direct messages

Multilingual AI Chatbot

20+ Languages, 24/7 Instant Replies, Automatic Human Handoff

AI Summary Escalation

Auto-generate summaries for complex issues with seamless handoff to live agents

Sentiment Detection

Negative tone triggers real-time manager alert

Voice Transcription

Voice message auto-transcription + AI reply suggestions

AI Product Recommendations

AI-Powered Smart Recommendations Based on Purchase History

CSAT/NPS satisfaction collection

Automated Satisfaction Collection After Each Order/Service

Monthly AI Reports

Monthly AI Report (New Customer/Repeat Purchase/Churn Trends)

Source Tracking

Customer Source Tracking and Multi-Channel Advertising ROI Analysis

Marketing Automation

Automate marketing workflows to deliver personalized service to every customer

Segmentation

Customer Segmentation Marketing by Behavior/Preference

  • Automatically segment customers
  • Personalized Content Delivery Per Batch
  • Enhance Marketing Conversion Rate

Auto-Greetings

Birthday and anniversary auto-greetings + exclusive offers

  • Auto-send birthday greetings
  • Include exclusive coupon
  • Automated Birthday Greetings for Pets

Post-Purchase

Order confirmation, logistics tracking, review invitations

  • Auto-send order confirmations
  • Real-time logistics status updates
  • Automated Review Invitation After Receipt
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Auto-Reminder

Auto-confirm appointments/orders with 24-hour reminder

  • Automated appointment confirmation notification
  • 24-Hour Service Reminder Before Appointment
  • Reduce no-show rate

Behavioral Analytics

Deep dive into customer behavior analysis to uncover hidden business opportunities

Anomaly Detection

Anomalous Customer Behavior Detection (Sudden Purchase Cessation)

  • Real-Time Monitoring of Customer Spending Behavior
  • Detect Abnormal Purchase Stops
  • Auto-trigger care workflows

Loyalty Program

Automated points, tier, and rewards management

  • Consumption points automatically accumulated
  • Tier automatically upgraded or downgraded
  • Rewards automatically distributed

Cross-Sell

Weekly Cross-Sell and Upsell Opportunity Report

  • AI Purchase Correlation Analysis
  • Auto-identify cross-sell opportunities
  • Weekly recommendation reports generated

Journey Map

Auto-Generated Customer Journey Map

  • Visualize complete customer journey
  • Identify key touchpoints
  • Optimize Customer Experience

Ready to upgrade your customer management?

Book a free consultation to see how AI can help you increase customer satisfaction and repeat purchase rates.

3xDormant customer reactivation rate
50%Faster Response Time
30 DaysChurn early warning
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